How to Assist Individuals with Disabilities as a Security Guard

While on patrol in come across a person who is disabled having problems with their wheelchair. What action should you take?

• A. Advise the person they ought to buy a new wheelchair
• B. Push them off to the side to protect them from injury
• C. Walk the other way so that you do not get sued
• D. Offer assistance to the person

Answer: (D)

The correct answer is to offer assistance to the person. This is because, as a security guard, your primary role is to maintain a safe and secure environment for all individuals within your vicinity or area of authority. This includes helping individuals who may be in need of immediate assistance, such as a person with a disability having trouble with their wheelchair. Not only is this part of delivering excellent customer service, but it is also a requirement under the accessibility laws in Ontario, which place a duty on service providers like security guards to accommodate individuals with disabilities. So, in a real-world scenario, you should make an attempt to provide help, whether that's aiding in fixing the wheelchair if possible, contacting someone who can, or offering other forms of help depending on the situation.

As a security guard in Ontario, one of your key responsibilities is to maintain a safe and secure environment, not just for yourself but for everyone within your vicinity. Picture this: you’re on patrol, and you come across a person struggling with their wheelchair. What’s your first instinct? As it turns out, the correct response is not to brush past them, and certainly not to tell them to buy a new wheelchair. The right answer? Offer assistance to the person.

You see, this is not just about being a decent human being—although that’s important too—it’s about fulfilling your role as a security professional. Your job is rooted in customer service, which means actively helping those who may be vulnerable or in need. This particular scenario taps into the heart of what it means to be a proactive security guard. But I get it; when you’re on the job, the line between doing your duty and looking out for personal safety can feel a little blurred.

Why Offer Help?

So, why is it so critical to lend a hand? Well, Ontario has stringent accessibility laws designed to protect and assist individuals with disabilities. These laws place a clear duty on service providers, including security personnel, to accommodate those who might need assistance. Refusing to help not only contradicts these legal obligations, but it also diminishes the quality of service you are there to provide.

You might think, “But what if they get angry or I do something wrong?” Fair concern! Yet, assisting someone in need—be it aiding them with their wheelchair, fixing an issue, or simply directing them to someone who can—is what sets a good security guard apart. Plus, it builds trust and shows that you care about the community you’re serving. Isn’t that what we all want to feel as we go about our daily lives? Safe and cared for?

How to Approach the Situation

Approaching the situation compassionately and confidently can make all the difference. Consider these steps:

1. Assess the Situation: Before jumping in, take a moment to assess what's happening. Is the individual in immediate danger? Can they speak to you? Understanding the context helps you determine how best to assist.

2. Ask How You Can Help: A simple "Can I help you with anything?" goes a long way. This question shows respect for their autonomy and preferences. They might just need a little encouragement or guidance.

3. Assist Accordingly: Depending on the response, either offer practical help—like adjusting their wheelchair—or assist them in contacting others who can help, such as a maintenance crew or medical personnel.

4. Follow-Up: After helping, don’t just walk away. Checking in with the individual afterward is a professional touch that emphasizes your commitment to their well-being.

A Real-World Perspective

It’s easy to forget that the risks involved in not helping can outweigh those from the act of assisting. Think of it like this: if you walked away and left someone in need, what does that say about the environment you’re trying to create as a security guard? It’s not just your physical safety that matters; it’s about fostering a sense of community and trust in the spaces you oversee.

By considering such interactions not just as duties, but as opportunities to engage positively with people, you’ll find your role is far more rewarding—and safer—than you might have anticipated.

In summary, whenever you find yourself faced with a situation similar to someone in distress, remember: your job isn’t just about keeping the peace; it’s about being a beacon of support. The next time you’re out there, ready for whatever comes your way, keep your eyes and heart open. You never know how your willingness to help might change someone’s day, or even their life.